Terms of Service

Last updated November 9, 2026

These terms govern your use of Groundwork, provided by Groundwork RE ("Groundwork," "we," "us"). By creating an account or using Groundwork you agree to them. If you use Groundwork for a company, you agree on its behalf and confirm you are authorized to do so.

The service

Groundwork is a CRM for commercial real estate brokers, with AI features (Clay) and optional connections to services like Microsoft Outlook. Groundwork is in an early access period: features may change, and we may add, change or remove them as the product develops.

Your account

Access is by invitation. Keep your login details private and tell us right away at [email protected] about any unauthorized use. You are responsible for activity under your account and for the people you invite to your workspace.

Your content

You own the records, files and other content you put into Groundwork. You give us permission to store, process and display it only as needed to provide and improve the service for you, including sending it to our service providers as described in our Privacy Policy. You are responsible for having the right to add the content you add.

Acceptable use

You agree not to:

• send spam or any email that breaks the law, including the CAN-SPAM Act, or keep emailing anyone who has asked you to stop;
• use Groundwork in a way that breaks real estate licensing or advertising rules that apply to you;
• upload content you have no right to use, or content that is unlawful or harmful;
• try to break into, overload, copy or reverse engineer the service, or access other workspaces' data; or
• resell the service or use it to build a competing product.

We may suspend accounts that break these rules.

AI output

Clay's drafts, summaries, research and reports are generated by AI and can be incomplete or wrong. Review them before you rely on them or send them to anyone. You are responsible for the emails you send and the documents you share.

Third-party services

When you connect a service such as Microsoft 365, your use of that service is also governed by its own terms. We are not responsible for third-party services, and they may change or stop working with Groundwork.

Ending your use

You can stop using Groundwork at any time and ask us to delete your account. We may suspend or end access if you break these terms or if we stop offering the service; where we reasonably can, we will give you notice and a chance to export your data.

Disclaimers

Groundwork is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted or error free. Market data, comps and other information in Groundwork may be incomplete or out of date.

Limit of liability

To the fullest extent the law allows, Groundwork will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, commissions, revenue or data. Our total liability for any claim relating to Groundwork is limited to the greater of the fees you paid us in the 12 months before the claim or $100.

Indemnity

You will defend and hold Groundwork harmless from claims arising from your content, the emails you send, or your breach of these terms.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Disputes will be resolved in the state or federal courts located in Los Angeles County, California.

Changes

We may update these terms. If we make significant changes, we will tell you in the app or by email before they take effect. Continuing to use Groundwork after that means you accept the new terms.

Contact

Groundwork RE · [email protected] · groundworkre.com